Refund and Return Policy for CloudAli
Effective Date: March 25, 2025.
At CloudAli, we are committed to providing you with high-quality products and an exceptional shopping experience. We understand that sometimes things don’t work out as expected, and we want to make the return and refund process as smooth as possible for you. This Refund and Return Policy outlines the terms and conditions under which returns and refunds are accepted for purchases made on our website.
Please read this policy carefully. By purchasing from CloudAli, you agree to the terms and conditions outlined in this policy. If you have any questions or concerns, feel free to reach out to our customer service team.
1. Return Eligibility
We want you to be completely satisfied with your purchase. CloudAli accepts returns on most items within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:
- The item must be returned within 30 days from the date you received your order.
- The item must be unused, unworn, and in its original condition. It must not be damaged, altered, or washed.
- The item must be in its original packaging, including tags, labels, and accessories.
- A valid proof of purchase (order number or receipt) must be provided to process the return.
If these conditions are met, we will be happy to assist you in returning your product. If an item is returned in a used or worn condition, we reserve the right to reject the return and not issue a refund.
2. Non-Returnable Items
For hygiene and safety reasons, some items cannot be returned or exchanged. These include:
- Custom-made or personalized items that were specially designed for you.
- Items that have been used or worn, including items where hygiene may be a concern (e.g., hosiery, foot coverings, etc.).
- Sale items or products marked as final sale, which are not eligible for return.
- Gift cards and voucher codes.
If you are uncertain whether an item is eligible for return, please contact our customer support team for clarification before proceeding with the return.
3. How to Initiate a Return
To initiate a return, please follow these steps:
Contact Us: Email us at info@cloudali.xyz or call 724-503-0250 within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return. Our customer support team will provide you with a Return Authorization (RA) number and instructions on how to send the item back.
Prepare the Item for Return: Pack the product securely in its original packaging. Ensure that the product is unused and undamaged. Please include the RA number, proof of purchase (receipt or order number), and any accessories or tags that came with the product.
Ship the Return: Return the item to the address provided by our customer support team. Please note that the customer is responsible for the return shipping costs, unless the return is due to a mistake on our part (e.g., damaged or incorrect item).
We recommend using a trackable shipping method when returning items. CloudAli is not responsible for lost or damaged returns. To ensure your return is properly processed, keep the tracking information and receipt of the return shipment.
4. Refund Process
Once we receive your returned item, it will be inspected to confirm that it meets the return eligibility criteria. If the return is approved, we will process the refund to the original payment method used for the purchase. Refunds will be issued within 7-10 business days after we receive and inspect the returned item.
Please note:
- Original shipping fees are non-refundable, unless the return is due to a mistake on our part (e.g., you received a damaged or incorrect item).
- The refunded amount will be for the purchase price of the item(s) returned. Any promotions or discounts applied to your order will also be taken into consideration.
Refunds will be credited back to the payment method used at checkout. Depending on your payment provider, it may take a few days for the refund to appear in your account.
5. Exchanges
CloudAli does not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, you must follow the return process for the original item and place a new order for the desired product.
To ensure the item you want is available, we recommend that you initiate a return for the original product and immediately place a new order for the replacement item.
6. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or is not the item you ordered, we sincerely apologize for the inconvenience. We are committed to resolving these issues as quickly as possible.
Please follow these steps to return damaged, defective, or incorrect items:
- Contact Us Immediately: Email us at info@cloudali.xyz or call us at 724-503-0250. Provide photos of the damaged or incorrect item(s), including packaging, and a description of the issue.
- Return Authorization: Once the issue is verified, we will provide you with a prepaid return shipping label to return the damaged, defective, or incorrect item.
- Replacement or Refund: Upon receipt of the returned item, we will send you a replacement item or issue a full refund based on your preference.
CloudAli will cover the return shipping costs for damaged, defective, or incorrect items.
7. Return Shipping Costs
Unless the return is due to an error on our part (e.g., a damaged or incorrect item), customers are responsible for the cost of return shipping. You can choose to use any reliable carrier for the return. We recommend purchasing shipping insurance for valuable or fragile items as CloudAli is not responsible for returns lost or damaged in transit.
If your return is due to a mistake on our part, we will provide a prepaid return label to cover the shipping costs.
8. Gift Returns
If you received an item as a gift from CloudAli and would like to return it, we offer store credit or exchanges for eligible products. To return a gift, please contact us to obtain a Return Authorization and follow the return instructions. Store credit will be issued to the person who placed the order.
9. Order Cancellations
You can cancel an order if it has not yet been processed or shipped. Please contact us immediately if you wish to cancel your order. Once an order has been shipped, you will need to follow our return process to initiate a return.
10. Sale and Clearance Items
Sale and clearance items may be subject to different return policies. If a specific item is part of a promotional sale, we will clearly display the terms for returns at checkout or on the product page. Please check the item description or contact customer service if you are unsure about the return eligibility of a sale or clearance item.
11. Customer Support
If you have any questions or concerns regarding this Refund and Return Policy, our customer support team is available to assist you. We are here to help make your shopping experience as smooth as possible.
You can reach us at:
CloudAli
443 Stuart Street
Kecksburg, Pennsylvania
Phone: 724-503-0250
Email: info@cloudali.xyz
Website: www.cloudali.xyz
12. Changes to This Refund and Return Policy
CloudAli reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with the “Effective Date” updated accordingly. We encourage you to review this policy periodically to stay informed about any changes that may affect your return and refund process.
Thank you for choosing CloudAli. We are committed to providing you with the best possible shopping experience and ensuring your complete satisfaction with your purchase. If you have any questions or need further assistance, please don’t hesitate to contact us.