Sales Policy for CloudAli

Effective Date: March 25, 2025.

At CloudAli, we are dedicated to providing high-quality products and a seamless shopping experience for our customers. This Sales Policy outlines the terms and conditions that apply to purchases made on our website. By making a purchase, you agree to the terms and conditions set forth in this policy. If you do not agree with any part of this policy, please refrain from making a purchase or using our services.

Please read this policy thoroughly. If you have any questions or concerns, feel free to contact our customer support team for assistance.

1. Product Availability and Accuracy

CloudAli strives to provide accurate and up-to-date product information, including descriptions, prices, and availability. However, due to the nature of online retail, some products may be out of stock or unavailable at the time of purchase. In the case that an item is unavailable, we will notify you as soon as possible and provide options for an alternative product or offer a full refund if necessary.

We make every effort to display the product details and images as accurately as possible. However, due to differences in lighting, screen settings, and other factors, the actual color and appearance of products may differ slightly from what you see on the website.

2. Pricing and Payment

All prices listed on the CloudAli website are in U.S. dollars (USD). Prices are subject to change without notice. The final price of the product will be determined at checkout based on your selection of products, applicable taxes, shipping fees, and any promotions or discounts applied.

We accept a variety of payment methods for your convenience:

  • Credit/Debit Cards: We accept Visa, MasterCard, American Express, Discover, and other major credit cards.
  • PayPal: You can pay using your PayPal account.
  • Apple Pay: For Apple device users, Apple Pay is available for quick and secure payments.
  • Google Pay: Android users can use Google Pay for fast payments.

Payment for all orders must be completed at the time of purchase. CloudAli reserves the right to refuse or cancel any order if payment is not successfully processed.

3. Order Processing and Confirmation

Once you place an order, CloudAli will begin processing it as soon as payment is confirmed. Orders are typically processed within 1-2 business days. If there are any delays or issues with your order, we will notify you promptly via email.

Once your order is successfully placed, you will receive an order confirmation email with details about the products purchased, the total price, estimated shipping times, and an order number for reference. After your order has been processed and shipped, you will receive a shipping confirmation email with tracking details.

CloudAli reserves the right to cancel any order at our discretion, including but not limited to instances where the product is out of stock, the payment is not processed, or fraudulent activity is suspected.

4. Sales Tax

Sales tax will be applied to orders shipped to specific states where CloudAli is required to collect tax. The tax rate will be calculated based on your shipping address and will be added to your total order price at checkout.

For international orders, CloudAli does not charge sales tax, but you may be subject to local customs duties, import taxes, or other fees upon arrival in your country. These charges are the responsibility of the customer and are not included in the shipping fees displayed during checkout.

5. Shipping and Delivery

CloudAli offers several shipping options to meet your needs:

  • Standard Shipping: Delivery within 5-7 business days for U.S. domestic orders.
  • Expedited Shipping: Faster delivery within 2-3 business days for quicker service.
  • Overnight Shipping: Next-day delivery for orders placed before 12:00 PM (noon) local time.
  • International Shipping: We offer shipping to select countries. Delivery times for international orders vary, typically between 7-21 business days, depending on the destination.

Once your order is shipped, you will receive a shipping confirmation email with tracking information. Please note that CloudAli is not responsible for shipping delays caused by the carrier, weather events, or customs processing for international orders.

Shipping charges will be calculated during checkout based on the shipping method, product size/weight, and the destination of your order. For U.S. orders, CloudAli offers free standard shipping on orders over a certain amount, which will be indicated during checkout.

6. Returns and Exchanges

At CloudAli, we want you to be satisfied with your purchase. We offer a 30-day return policy on most items. If you are not completely satisfied with your purchase, you can return the product for a refund or exchange within 30 days of receiving your order.

The product must be unused, in its original packaging, and in resellable condition. Please refer to our Refund and Return Policy for more details on how to initiate a return or exchange.

Please note that CloudAli does not offer direct exchanges. If you wish to exchange an item for a different size or color, you will need to return the original item and place a new order for the replacement.

7. Gift Cards and Promotional Codes

CloudAli offers digital gift cards, which can be redeemed for any product on our website. Gift cards are non-refundable and valid for one year from the date of purchase. They cannot be exchanged for cash, except where required by law.

Occasionally, CloudAli offers promotional codes for discounts or special offers. Promotional codes must be entered at checkout to receive the discount. Promotional codes cannot be combined with other offers unless otherwise stated. Some promotions may be limited in time and quantity, so please check the terms of the offer before completing your purchase.

8. Customer Support

Our customer support team is here to assist you with any inquiries regarding our products, orders, or services. Whether you need help choosing the right pair of heels or tracking an order, we are here to provide prompt and efficient assistance.

You can reach our customer support team via:

CloudAli
443 Stuart Street
Kecksburg, Pennsylvania
Phone: 724-503-0250
Email: info@cloudali.xyz
Website: www.cloudali.xyz

9. Limitation of Liability

To the fullest extent permitted by law, CloudAli is not responsible for any indirect, incidental, or consequential damages resulting from the use of our website, products, or services. Our liability is limited to the total amount paid for the specific product or service in question.

CloudAli is not responsible for delays, errors, or damage caused by shipping carriers, weather events, customs regulations, or other unforeseen circumstances.

10. Intellectual Property

All content available on the CloudAli website, including but not limited to images, logos, product descriptions, and text, is protected by copyright, trademark, and intellectual property laws. You may not reproduce, distribute, or modify any content from our website without prior written consent from CloudAli.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the state of Pennsylvania, United States. Any disputes arising from the use of our website or services will be resolved under Pennsylvania law. If a dispute arises, we encourage you to contact our customer support team for a resolution before pursuing legal action.

12. Changes to This Sales Policy

CloudAli reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about any changes that may affect your purchase experience.

Thank you for choosing CloudAli. We are committed to providing you with the best quality products and exceptional customer service. If you have any questions or need assistance, do not hesitate to contact us. We look forward to providing you with beautiful and stylish high heels!